Managing attendee check-ins is one of the most critical parts of running a successful event. Whether you're organizing a conference, expo, workshop, marathon, multiple team members are often involved in handling registrations and attendee entry.
Until now, access to the Check-In App was typically shared among event staff. As events grow larger and teams become more distributed, organizers need greater control over who can access attendee information and what actions they can perform.
Further, most event organizers engage external agencies for handling the registration desks / checkins. The challenge here is to provide secure access to the registration staff without sharing PII (Personally Identifiable Information).
To handle these scenarios, we've introduced dedicated Check-In App roles, giving organizers more flexibility, better security, enhanced tracking (of who did what and when) and clearer responsibilities for every team member involved in attendee management.
Introducing Two New Check-In App Roles
With Role Based Access Control (RBAC), KonfHub introduces two new roles:
Check-in App Admin
Check-in App User
You can now assign either of these specialized Check-In App permissions directly from the Teams section of your event dashboard.
Check-In App Admin
The Check-In App Admin role is designed for team members who oversee attendee management and check-in operations.
Users assigned this role can:
Access and manage the Check-In App
View team members associated with the event
Monitor attendee check-in activity
Download attendee data when required
Support and coordinate on-ground registration teams
This role is ideal for event managers, operations leads, registration heads, or anyone responsible for supervising the attendee entry process.
On the Check-in app, this is how the window will look for the team member who is assigned the role of Check-in App Admin.
Check-In App User
The Check-In App User role is intended for on-ground staff handling attendee entry during the event.
Users assigned this role can:
Access the Check-In App
Search and view attendee details
Check in attendees
Validate registrations at entry points
Manage attendee check-in operations throughout the event
This role is perfect for registration desk staff, agency staff taking care of checkins, volunteers, gate managers, and personnel responsible for attendee verification.
By separating these responsibilities, organizers can ensure that team members only have access to the tools and information they need.
On the Check-in app, this is how the window will look for the volunteer who is assigned the role of Check-in App User.
Easily Assign Roles from the Teams Section
Adding Check-In App team members is straightforward.
From the Teams section, organizers can invite users and assign them either the Check-In App Admin or Check-In App User role based on their responsibilities.
This makes it easier to build dedicated registration teams while maintaining better control over permissions and attendee data access.
Why This Matters
As events become larger and more complex, attendee management often involves multiple stakeholders, temporary staff, volunteers, and external agencies.
These new Check-In App roles help organizers:
Improve operational security
Assign clear responsibilities
Reduce unnecessary access to attendee data
Manage registration teams more efficiently
Whether you're running a small workshop or a large-scale conference with thousands of attendees, these updates make it easier to manage your check-in team with confidence.
Explore the new Check-In App roles today and give your event staff exactly the access they need, nothing more, nothing less.
Frequently Asked Questions (FAQs)
How do I assign a Check-In App Admin or Check-In App User role?
You can assign these roles directly from the Teams section of your event dashboard. Simply invite the team member and select the appropriate role based on the responsibilities you want them to handle during the event.
What is the difference between a Check-In App Admin and a Check-In App User?
A Check-In App Admin has broader oversight capabilities, including managing the Check-In App, viewing team members, monitoring check-in activities, and downloading attendee data. A Check-In App User is focused on operational tasks such as searching for attendees, validating registrations, and checking attendees in at event entry points.
Can I give temporary access to volunteers or external registration agencies?
Yes. The Check-In App User role is specifically designed for volunteers, registration desk staff, and third-party agencies managing on-ground check-ins. This allows them to perform their duties without granting unnecessary administrative privileges.
How do these roles improve attendee data security?
Role-based access ensures that team members only have access to the information and functions required for their specific responsibilities. This helps reduce exposure of attendee data, minimizes the risk of unauthorized access, and supports better compliance with privacy requirements.
Can I track who performed attendee check-ins during the event?
Yes. The new role structure provides enhanced visibility into check-in activities, allowing organizers to monitor actions taken by different team members. This improves accountability and helps event teams review operational performance when needed.
