When organizing an event, clear communication with your participants is essential to ensure a smooth experience. KonfHub allows you to customize the messages participants receive after registering for your event. Be it providing links for joining your community, amplifying your social media handles or providing them exclusive rewards, with the post-registration message customization you can easily do that.
In this blog, we'll walk you through how to craft and configure these messages, ensuring your participants are well-informed at every step.
Use case
You’re organizing “Cloud AI”, your annual flagship event that attracts over 3,000 tech enthusiasts and professionals. Given the high demand and limited seating, you have decided to implement a streamlined registration process: Immediate confirmation for paid tickets, approval-based registrations for workshops, and waitlisting when tickets are sold out.
Use Case #1 - Post Registration Success Message: John is purchasing a paid ticket for your event. Upon successful registration, he receives a confirmation message that you have set: “All set, see you at Cloud AI. Inviting you to network with like-minded participants by joining in the exclusive Cloud AI community here. Kindly note the request for cancellation & refund cut-off date is two weeks before the event.”
Use Case #2 - Post Approval Registration Message: Sarah has registered her interest for joining the workshop which is in high-demand. After submitting her request, Sarah receives a message: “Thank you for expressing your interest in joining the Gen AI Workshop. The workshop team will approve or reject your request in one week from now.” This keeps Sarah informed, allowing her to anticipate when she can expect to hear on her workshop seat confirmation clearly.
Use Case #3 - Post Waitlist Registration Message: Mark, a startup founder, tries to register after the event has reached its full capacity. In such a scenario, Mark is placed on the waitlist and receives a message: “Thank you for expressing your interest in joining the event. You have been waitlisted for Cloud AI event - if there is a cancellation and a spot opens up, you'll be notified via email. Waitlist confirmations are done on a First Come First Served basis.” This custom message helps Mark understand that he is on the waitlist and provides transparency on how the tickets are allocated.
How Does it Work?
Now let us briefly see the three scenarios in which the post-registration messages can be customized.
1. Post Registration Success Messages
Title: This is the headline that participants see immediately after successfully registering for your event. A strong title should confirm their registration and build excitement. Example: "All set, see you at ${event_name}"
Description: Here, you can provide additional details about what happens next. Typically, this includes information about receiving confirmation emails and accessing tickets. Example: "We have sent registration confirmation & ticket details to the registered participants via email. You can even access your tickets from your Profile." This message reassures participants that their registration was successful and informs them about where to find their tickets.
2. Post Approval Registration Messages
Title: This title appears after a participant submits an approval registration request. It's important to acknowledge their interest while indicating that their registration is pending approval. Example: "You have registered your interest for ${event_name}"
Description: The description should explain the next steps, including the approval process and when they can expect to receive a confirmation. Example: "Your registration is not confirmed yet. It will be confirmed after the organizer approves your registration. Once approved, you will receive a registration confirmation email." This message sets clear expectations for participants who are awaiting approval, helping to manage their anticipation.
3. Post Waitlist Registration Messages
Title: When a participant is placed on a waitlist, the title should clearly communicate their status. Example: "You have been waitlisted for ${event_name}"
Description: The description should detail the waitlist process and reassure the participant that they will be notified if their registration is approved. Example: "Your registration is not confirmed yet. It will be confirmed after the organizer approves your waitlist registration. Once approved, you will receive a registration confirmation email." This message keeps waitlisted participants informed and hopeful while they await potential approval.
Steps to Configure Post-Registration Messages on KonfHub
Now let us see the simple steps required to configure custom post-registration messages in KonfHub.
Once you create your event, head to the KonfHub admin dashboard for the event.
Step #1 - Navigate to Tickets: Navigate to the event info section of your dashboard and select the "Tickets" option to get started.
Step #2 - Click on Ticket Settings: On the right side, you’ll find the "Ticket Settings" tab. Click on it, and then select "Post Registration Message" to access the feature.
Step #3 - Customize the Titles: Customize the titles for each registration status (success, approval, waitlist) using the provided input fields. Keep your titles clear and relevant to the participant’s registration outcome.
Step #4 - Provide the Descriptions: Provide descriptions that explain the next steps to participants. Include placeholders like ${event_name} and ${sender_email_id} for personalization.
Step #5 - Save Your Configurations: After entering the titles and descriptions, ensure you save your changes so participants receive these customized messages post-registration.
That’s it! Try out with sample registrations and check if the user experience post-registration messages are looking fine for your event.
Try out KonfHub Now!
For your event participants, the entire ticket purchase process and experience should be as smooth and easy as possible. The KonfHub feature that allows you to customize the messages participants receive after registering for your event is part of the smooth ticket purchase experience. Try it now!
Ready to take your event management to the next level? Explore the post-registration customization feature on KonfHub and see the difference it makes!